Shipping policy

Shipping Information

Heady Hideout understands the importance of bringing our customers fast, dependable shipping. We work hard to safely and securely ship your order with the least amount of wait time possible. Normally orders ship within two business days (not including weekends and holidays). During sale times, order processing times can be delayed a day or two.

Packaging Information

All orders are sent using either United States postal service or Fedex. The shipping label contains your delivery address and a barcode, which represents your order number. USPS and FedEx both require us to have a return address label on your parcel. Borosyndicate does show as the return shipping address. Your package will not elude to its contents.

Signature Requirements

Heady Hideout reserves the right to add a signature requirement to any order at our discretion for security reasons. Signature requirements can not be waived once your package has shipped. If you would like your package to have Signature required please email us at Contact@HeadyHideout.com

We strongly recommend that customers track their package frequently and that there be someone over the age of legal smoking age to receive the package when it arrives.

We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments. All visible shipping times are estimates. If you select a guaranteed shipping service such as USPS Priority Mail Express or UPS 3 Day Select, your guarantee time will be determined once the label is printed and the carrier has picked up your package.  If you have questions regarding our shipping policies and procedures please check our FAQ page or send us an email to borosyndicate.com.

Shipping insurance is an available option at checkout. 

USPS Priority Express Mail orders must be placed before 10:30am PDT to ship same day. USPS Priority Express Mail orders do not automatically mean the order will arrive over night. Your guarantee arrival time is determined once your order is picked up by a USPS carrier. 

Orders are shipped Monday - Friday. We do not ship orders over the weekend or on holidays. Please allow 24 hours for your tracking information to update in the carriers system once your tracking number arrives via email.

Heady Hideout will not take responsibility for packages or items that are damaged, lost, or stolen after it has been shipped. You will need to contact the carrier who delivered the package directly for these issues. If your order arrives with broken or missing contents, please notify us within 24 hours if your order is not insured. If you have a break in shipment and your package is insured you will need to contact the carrier.

If you qualify for Free Shipping it applies to domestic orders ONLY.